Privacy policy

With the development of new communication tools, paying particular attention to protecting privacy is necessary. That's why we are committed to respecting the confidentiality of the personal information we collect.
PolarMade collects your personal information per this privacy policy, which complies with applicable federal and provincial privacy legislation.
By visiting our Website, subscribing to our newsletter, entering one of our contests, or communicating with our team, you agree that PolarMade collects and uses your personal information following this privacy policy.

Collection of personal information

We collect the following information:

  • Name
  • First name
  • Address
  • Zip code
  • Email address
  • Telephone/fax number
  • Preferences (products purchased, viewed, etc.)

The personal information we collect is gathered through forms and the interactivity established between you, our Website, and other digital platforms. As indicated in the following section, we also use cookies and log files to gather information about you.

Your personal information is collected through the following forms:

  • Website registration form
  • Order form
  • Opinion poll
  • Competition

We use the information collected for the following purposes:

  • To follow up on orders and purchases with customers
  • To communicate our events, updates, news, and promotional offers with customer consent
  • Verify customer identity when necessary for transaction purposes to limit fraud and avoid errors
  • Carry out marketing analyses to provide you with an enhanced customer experience
  • Communicate with job applicants

Sharing personal information

We are committed to not commercializing the personal information we collect. However, we may share this information with third parties for the following reasons:

  • Consumer profile
  • Order fulfillment
  • Partnership
  • Advertising

Privacy Officer

We have appointed a Privacy Officer to ensure our commitments are respected. Here is his contact information:

Privacy Officer


106-2811, avenue Watt

Québec (Québec)  G1X 4S8

Téléphone : 418 425-0850 (poste 301)

Courriel :

Protection of your personal information

Ensuring the security of your personal information is important to us. Don't hesitate to contact our Privacy Officer immediately at if you become aware of any incident involving the loss of your personal information, unauthorized access to your personal information, or unauthorized disclosure of your collected personal information.

Access to your personal information

You may request access to your personal information, make corrections if necessary, or request to delete your personal information. To do so, don't hesitate to get in touch with our Privacy Officer at
For security reasons, we will attempt to verify your identity.
To protect the integrity of your data, we will attempt to verify your identity using your email address or telephone number associated with your use of our site before responding to your request. We reserve the right to refuse a request if we cannot verify your identity satisfactorily. We will also refuse requests made on your behalf if we cannot confirm that the person is authorized to act on your behalf.

Obtain further details

Do you have any questions about how we collect and protect your personal information? Don't hesitate to get in touch with our Privacy Officer at
We will do our best to answer your questions as quickly as possible and provide you with any further information you may require.
If you still have questions, you may submit a written request to the Office of the Privacy Commissioner of Canada.

Update to our privacy policy

PolarMade may occasionally make changes and updates to its privacy policy to comply with obligations relating to the protection of your personal data. You can find the most recent and up-to-date version of our privacy policy at any time here:

The privacy policy of PolarMade was updated in September 2023.