Privacy policy
With the development of new communication tools, paying particular attention to protecting privacy is necessary. That's why we are committed to respecting the confidentiality of the personal information we collect.
PolarMade collects your personal information per this privacy policy, which complies with applicable federal and provincial privacy legislation.
By visiting our Website, subscribing to our newsletter, entering one of our contests, or communicating with our team, you agree that PolarMade collects and uses your personal information following this privacy policy.
Collection of personal information
We collect the following information:
- Name
- First name
- Address
- Zip code
- Email address
- Telephone/fax number
- Preferences (products purchased, viewed, etc.)
The personal information we collect is gathered through forms and the interactivity established between you, our Website, and other digital platforms. As indicated in the following section, we also use cookies and log files to gather information about you.
Your personal information is collected through the following forms:
- Website registration form
- Order form
- Opinion poll
- Competition
We use the information collected for the following purposes:
- To follow up on orders and purchases with customers
- To communicate our events, updates, news, and promotional offers with customer consent
- Verify customer identity when necessary for transaction purposes to limit fraud and avoid errors
- Carry out marketing analyses to provide you with an enhanced customer experience
- Communicate with job applicants
Sharing personal information
We are committed to not commercializing the personal information we collect. However, we may share this information with third parties for the following reasons:
- Consumer profile
- Order fulfillment
- Partnership
- Advertising
Privacy Officer
We have appointed a Privacy Officer to ensure our commitments are respected. Here is his contact information:
Benoit MERCIER
Privacy Officer
PolarMade
106-2811, avenue Watt
Québec (Québec) G1X 4S8
Téléphone : 418 425-0850 (poste 301)
Courriel : info@polarmade.com
Protection of your personal information
Ensuring the security of your personal information is important to us. Don't hesitate to contact our Privacy Officer immediately at info@polarmade.com if you become aware of any incident involving the loss of your personal information, unauthorized access to your personal information, or unauthorized disclosure of your collected personal information.
Access to your personal information
You may request access to your personal information, make corrections if necessary, or request to delete your personal information. To do so, don't hesitate to get in touch with our Privacy Officer at info@polarmade.com
For security reasons, we will attempt to verify your identity.
To protect the integrity of your data, we will attempt to verify your identity using your email address or telephone number associated with your use of our site before responding to your request. We reserve the right to refuse a request if we cannot verify your identity satisfactorily. We will also refuse requests made on your behalf if we cannot confirm that the person is authorized to act on your behalf.
Obtain further details
Do you have any questions about how we collect and protect your personal information? Don't hesitate to get in touch with our Privacy Officer at info@polarmade.com
We will do our best to answer your questions as quickly as possible and provide you with any further information you may require.
If you still have questions, you may submit a written request to the Office of the Privacy Commissioner of Canada.
Update to our privacy policy
PolarMade may occasionally make changes and updates to its privacy policy to comply with obligations relating to the protection of your personal data. You can find the most recent and up-to-date version of our privacy policy at any time here:
The privacy policy of PolarMade was updated in September 2023.